Privacy Policy
At Northwood Learning, located in Seattle, Washington, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in any way. This policy is effective as of October 26, 2023.
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Information: This includes your name, email address, postal address, phone number, payment information (such as credit card details), and any other information you provide to us when you create an account, enroll in a course, or contact us for support.
- Usage Data: This includes information about how you use our website and services, such as the pages you visit, the courses you enroll in, the time you spend on our platform, and the links you click.
- Device Information: This includes information about the device you use to access our website and services, such as your IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity and preferences. You can control the use of cookies through your browser settings.
How We Use Your Information
We use your information for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with access to our courses, personalize your learning experience, and improve the quality and functionality of our website and services.
- Communicating with You: We use your information to respond to your inquiries, provide customer support, send you updates about our courses and services, and notify you about important changes to our policies.
- Processing Payments: We use your payment information to process your enrollment fees and other payments.
- Marketing and Advertising: With your consent, we may use your information to send you promotional emails and advertisements about our courses and services. You can opt-out of receiving these communications at any time.
- Compliance with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who help us operate our website, process payments, deliver courses, and provide customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. Examples include our payment processor, Stripe, and our email marketing platform, Mailchimp.
- Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you. We will only do this with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
- Business Transfers: In the event that Northwood Learning is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred to the acquiring entity.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your sensitive information, such as payment details, during transmission and storage.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at [email protected].
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are material. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Northwood Learning
1200 5th Avenue, Suite 1600
Seattle, WA 98101
Phone: (206) 555-0123
Email: [email protected]
Our Data Protection Officer is Amelia Rodriguez, who can be reached at [email protected].
Accessibility
Northwood Learning is committed to ensuring that our Privacy Policy is accessible to everyone, including individuals with disabilities. If you have difficulty accessing or understanding this policy, please contact us at [email protected] or visit our Accessibility Statement for more information.